Privacy Policy

Last updated April 2026

Introduction

PushBackLog Pty Ltd ("PushBackLog", "we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us — whether through our website, email, phone, or in-person.

It applies to all individuals who interact with us, including clients, prospective clients, contractors, and suppliers. If you have questions not addressed here, please contact us using the details in the Contact section below.

Collection of Personal Information

We collect personal information when you:

• Visit our website or social media channels
• Make an enquiry or engage with our team
• Use or enquire about our professional services
• Attend events we host or participate in
• Subscribe to our newsletter or community
• Provide goods or services to us as a contractor or supplier
• Contact us by any means

Third-party contractors may collect personal information on our behalf. We may also receive information from employers, colleagues, or publicly available sources such as social media and professional registers.

Types of Personal Information Collected

Depending on how you interact with us, we may collect:

• Contact details — name, employer, address, phone number, email address
• Project information related to service enquiries
• Website usage data — IP addresses, timestamps, browser type, pages visited
• Service provider details — work performed, payment information, insurance information
• Communications, preferences, and feedback you share with us

Anonymity: In most cases you may interact with us anonymously or using a pseudonym. However, clients receiving services must provide accurate personal information — without it we may be unable to deliver services or respond to your enquiry effectively.

Website Information Collection

Our servers automatically capture:

• IP addresses
• Visit dates and times
• Pages and sections accessed
• User actions on the site
• Browser type and device information

Cookies: We use cookies — small text files stored on your device — to improve your experience. Your browser will typically accept cookies by default; you can configure it to reject them or prompt you before accepting, though some functionality may be limited as a result.

We are not responsible for the privacy practices of third-party websites linked from our site. We encourage you to review their privacy policies independently.

We use analytics tools (such as Google Analytics) to understand how our site is used and to improve our services. These tools may set their own cookies and collect device, interaction, and approximate location data. We also use AI-assisted tools for analytics, content personalisation, and customer support. We do not use automated decision-making that materially affects individuals without human review.

How We Use Your Personal Information

We use your personal information to:

• Provide information about our services and advise you of new offerings
• Deliver professional services to you or your organisation
• Improve the quality of our services
• Respond to your questions and enquiries
• Operate, improve, and secure our business operations
• Meet our legal and regulatory obligations
• Fulfil purposes we notify you of at the time of collection

Marketing: We may contact you about our services and related offerings. You can opt out at any time by contacting us directly or using the unsubscribe link in any marketing email.

Sharing Your Personal Information

We may disclose your personal information to:

• Subcontractors and service providers who assist in delivering our services
• IT and cloud service providers
• Professional advisors — legal counsel, accountants, auditors, insurers
• Parties involved in any merger, acquisition, or business sale
• Other parties authorised or required by law

Some recipients may operate outside Australia. Cloud-based systems we use may store data in international jurisdictions. We take reasonable steps to ensure overseas recipients handle your information in accordance with the Australian Privacy Principles.

Accessing and Correcting Your Information

You may request access to, or correction of, your personal information at any time. We will respond within a reasonable timeframe. Access requests may incur a reasonable fee; corrections are provided free of charge. We may require you to verify your identity before processing a request.

Please contact us using the details in the Contact section below.

How We Hold Your Information

Personal information is held primarily in electronic form, though some hard-copy records may exist. We implement appropriate security measures including access controls, firewalls, encryption, and physical security to protect your information from misuse, interference, loss, or unauthorised access.

If you become aware of any unauthorised use of your information, please contact us immediately using the details below.

Contact and Complaints

For privacy-related enquiries, requests, or complaints, please contact our Privacy Officer:

• Email: privacy@pushbacklog.com

If you believe we have breached the Australian Privacy Principles and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be published on this page. We encourage you to check back periodically.